Please read our payment policy carefully to ensure you understand the terms and conditions that apply to transactions made through our website. If you have any questions, please feel free to contact our customer service team.

You can easily get in touch with us via our Contact page, we're happy to help!

Accepted payment methods

We currently accept the following payment methods:

• Visa
  
• Mastercard
  
• Maestro

Payment security

The security of your payment is our top priority. We use industry-standard encryption technologies to ensure that your personal and financial information is secure during the checkout process.

Payment processing

We process payments immediately at the time of purchase.

Once your payment has been successfully processed, you will receive a confirmation email with the details of your order.

Currency

Our website processes all payments in GBP.

Failed transactions

If your payment is declined or fails:

• Check that your card details or account details have been entered correctly.

• Contact your bank, banking app or payment provider for more information.

If you are still having issues with payment, please contact our support team on 029 2252 0945 or email us at webshop@mlcp-direct.co.uk

Refunds, exchanges and disputes

For information about refunds, exchanges, or disputes, please refer to our Return and Refund Policy.

For further enquiries:

Our customer service is available Monday to Friday, from 9:00 AM - 5:00 PM.

Phone: 029 2252 0945
Email: webshop@mlcp-direct.co.uk
Address: Unit 7d, Moy Road Industrial Estate, Taff's Well, Cardiff CF15 7QR, United Kingdom